1. Introduction
Welcome to Zeyora Snacks. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products and using our online services.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
If you do not agree with these terms, please discontinue using our website.

2. About Zeyora
Zeyora Snacks offers a range of packaged snacks and food products, including millet chips, vegetable chips, traditional snacks and dosa premixes.
Business Name: Shrri Siddhivinayak Foods
Website: zeyorasnacks.com
Business name: Shrri Siddhivinayak Foods
Business Address: L 10 E Tower
Shalimar Grand Jopling Road Lucknow
Uttar Pradesh
Pincode: 226001
Customer support: support@zeyorasnacks.com
Contact number: +917755805544

3. Eligibility and Website Usage
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree not to:
– Use our website for any unlawful or fraudulent activity.
– Attempt to gain unauthorised access to our website or its systems.
– Interfere with the security or functionality of the website.
– Copy or misuse our content, images, branding or other intellectual property without permission.
We reserve the right to restrict access to our website where there is a legitimate reason to do so, subject to applicable law.

4. Products and Descriptions
We make reasonable efforts to ensure that our product descriptions, photographs, prices and other information are accurate and up to date.
However, minor variations in colour, appearance or packaging may occur due to photography, display settings or packaging updates.
For food products, please refer to the actual product packaging for definitive information concerning ingredients, allergens, nutritional values, storage instructions and best-before dates.
Please review the product information carefully before purchasing, especially if you have food allergies or dietary restrictions.

5. Product Availability
All products displayed on our website are subject to availability.
We reserve the right to update product listings, discontinue products or modify product information when necessary. Such changes will not alter the terms of an already accepted order without appropriate notice and, where required, your agreement.
If a product becomes unavailable after an order is placed, we will inform you and arrange an appropriate solution, including a refund where applicable.

6. Pricing and Taxes
All product prices are displayed in Indian Rupees (INR), unless otherwise specified.
Applicable taxes, shipping charges and other fees will be shown during checkout, as applicable.
We make reasonable efforts to ensure pricing accuracy. In the event of a genuine pricing or listing error, we will contact you to explain the issue and provide appropriate options before proceeding with the affected order.
Any applicable discounts, promotional offers or coupon codes will be subject to their stated terms and validity periods.

7. Orders and Acceptance
When you place an order on our website, you are submitting a request to purchase the selected products.
After receiving your order, we may send an order confirmation to your registered email address or phone number. An order confirmation does not necessarily mean that the order has been dispatched.
Orders are subject to product availability, successful payment confirmation and verification of the order details.
We may decline or cancel an order for legitimate reasons, including product unavailability, payment issues, incorrect pricing or suspected fraudulent activity. If a paid order is cancelled by us, any applicable refund will be processed and communicated to you.

8. Payment Terms
We offer payment methods displayed during checkout, which may include prepaid online payments, UPI, cards or other available options.
All payments must be completed using the payment methods provided on our website.
Payments are processed through third-party payment providers. Zeyora does not intend to store complete payment card credentials.
Your order may be processed after successful payment confirmation, subject to the order acceptance process described above.
In the event of a failed or incomplete transaction, please contact our customer support team with the relevant transaction reference.

9. Shipping and Delivery
We aim to process and deliver orders within the estimated timelines displayed on our website.
Delivery timelines may vary depending on the destination, courier availability, public holidays, weather conditions and other unforeseen circumstances.
Customers are responsible for providing accurate and complete delivery details when placing an order.
For information regarding shipping charges, estimated delivery times, returns and replacements, please refer to our Shipping & Return Policy.
Nothing in this section limits any consumer rights relating to delayed, damaged or non-delivered orders.
10. Cancellation, Returns and Refunds
Customers may request cancellation of an order in accordance with our Cancellation & Refund Policy.
Cancellation requests are subject to the order’s processing and dispatch status. We will review eligible requests and communicate the outcome.
Returns, replacements and refunds for damaged, defective, incorrect, expired or non-conforming products will be handled in accordance with our published policies and applicable consumer law.
As we sell packaged food products, returns may be subject to food safety and hygiene considerations. However, this does not restrict any remedy available to consumers under applicable law.
For complete details, please review our Cancellation & Refund Policy and Shipping & Return Policy.

11. Food Safety and Product Information
We encourage customers to read product labels before consuming any food product.
Please follow the storage instructions and best-before information printed on the packaging. Do not consume products that are visibly tampered with or otherwise appear unsafe.
Customers with known food allergies or dietary restrictions should review the product’s ingredient and allergen information before purchase and consumption.
If you receive a damaged, expired, defective or incorrect product, please contact our customer support team promptly.

12. Intellectual Property
All content on the Zeyora website, including the brand name, logos, text, photographs, graphics, illustrations, designs and other materials, is owned by or licensed to Zeyora and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish or commercially exploit this content without prior written permission, except where permitted by law.

13. Third-Party Services and Links
Our website may use third-party services, including payment gateways, shipping providers, analytics tools and external websites.
Your use of such third-party services may be subject to their own terms and privacy policies.
We are not responsible for the content or privacy practices of independent third-party websites. However, our use of service providers does not remove our applicable responsibilities to customers.

14. Limitation of Liability
We take reasonable steps to maintain the accuracy, security and availability of our website. However, temporary interruptions and technical errors may occasionally occur.
Nothing in these Terms & Conditions excludes or limits liability for matters that cannot lawfully be excluded or limited, including applicable consumer rights and remedies for defective products or deficient services.

15. Events Beyond Our Control
We will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, such as natural disasters, transport disruptions, government restrictions or widespread network outages.
Where such circumstances affect an order, we will make reasonable efforts to inform affected customers and help resolve the issue.

16. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.
Please review our Privacy Policy to understand our data practices and your applicable privacy rights.

17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website functionality or legal requirements.
Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not retrospectively remove rights already accrued by customers.

18. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India.
Any disputes arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law. Nothing in this section restricts your statutory right to approach a competent consumer dispute redressal authority.

19. Grievance Redressal
We are committed to addressing customer concerns in a fair and timely manner.
For questions, complaints or concerns relating to these Terms & Conditions, orders or our services, please contact us.