This Privacy Policy explains how Zeyora collects, uses, stores and protects your personal information when you visit our website, place an order or contact us.
We’ve structured it for your WooCommerce website, with clear sections that you can copy directly into your WordPress Privacy Policy page.

1. Information We Collect
When you visit our website, place an order or contact us, we may collect the following information:
Personal information: Your name, email address, phone number, billing address and shipping address.
Order information: Details of products purchased, order history, order status and transaction references.
Payment information: Payment status and transaction details provided by our payment gateway. We do not store your complete debit card, credit card or UPI credentials.
Technical information: Your IP address, browser type, device information, pages visited and website usage data.
Communication information: Messages, feedback, enquiries and other information you provide when contacting our customer support team.

2. How We Use Your Information
We use the information we collect for the following purposes:
– To process, confirm and deliver your orders.
– To facilitate payments, cancellations, refunds and replacements.
– To communicate order updates and respond to enquiries.
– To improve our website, products and shopping experience.
– To maintain transaction records and help prevent fraud.
– To send promotional offers and updates where you have provided the required consent.
– To meet applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience. These may help us remember your shopping cart, retain preferences, understand website traffic and improve website functionality.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, particularly the shopping cart and checkout process.
Where analytics or advertising cookies require consent, we will seek the applicable consent before using them.

4. Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our website and fulfil your orders. These may include:
– Payment gateways: To securely process transactions.
– Delivery partners: To ship and deliver your purchases.
– Website and hosting providers: To maintain our website and its functionality.
– Analytics providers: To understand website performance, where enabled.
– Communication providers: To send order notifications and respond to customer enquiries.
We may also disclose information when required by law or when necessary to protect our legal rights.
We do not sell your personal information as part of our ordinary business.

5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss.
Your information is retained only for as long as necessary to fulfil the purposes for which it was collected, including applicable legal, accounting and regulatory requirements.
While we take reasonable precautions, no method of electronic storage or transmission can guarantee absolute security.

6. Your Rights and Choices
Depending on applicable law, you may have the right to:
– Request access to your personal information.
– Request correction or updating of inaccurate information.
– Request deletion of personal information, subject to lawful retention requirements.
– Withdraw consent for processing where consent is the applicable basis.
– Raise concerns or complaints about the handling of your personal information.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing certain requests.

7. Marketing Communications
We may send you information about new products, offers and promotions where you have opted in or where otherwise permitted by law.
You can opt out of promotional emails by using the unsubscribe link in the email or contacting our support team. You may still receive essential transactional communications, such as order confirmations and delivery updates.

8. Third-Party Websites
Our website may contain links to external websites or services. These websites have their own privacy policies, and Zeyora is not responsible for their privacy practices.
We recommend reviewing the relevant privacy policies before sharing your personal information with third parties.

9. Children’s Privacy
Our website is intended for general audiences. We do not intend to collect children’s personal information for purposes beyond those permitted by applicable law.
Where parental or guardian consent is required, we will follow the applicable requirements. If you believe that a child has provided personal information without the necessary consent, please contact us so that we can review the matter.

10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality or applicable legal requirements.
Any updates will be published on this page with a revised Last updated date. We encourage visitors to review this page periodically.

11. Contact Us
If you have any questions, privacy-related requests or concerns about this Privacy Policy, please contact us.